The Syndrome of Everything is Pink Purple

I was reading on public chat about a resident having a issue with a viewer. He couldn’t see anything, just like “Pink Purple”, I know what he was talking about. I decided to give a little help:

Xpontaneus Combustion: Hi hello

Xpontaneus Combustion: sorry what it is your problem ?

Resident: the game wont let me see on second life

Resident: its like all pink puple

Xpontaneus Combustion: ah ok

Xpontaneus Combustion: so look like a cloud right ?

Resident: like all over

Xpontaneus Combustion: but

Xpontaneus Combustion: don’t you see yourself ?

Xpontaneus Combustion: I mean, you don’t see your avatar. Right ?

Resident: yes

Resident: or the background

Xpontaneus Combustion: background ?

Resident: yes

Resident: its pink to

Xpontaneus Combustion: which viewer are you using ?

Xpontaneus Combustion: Firestorm may be ?

Resident: v4.01.000

Xpontaneus Combustion: ok I see

Xpontaneus Combustion: did you tried to use phoenix or even sl viewer ?

Resident: this is phonix

Xpontaneus Combustion: well you are using phoenix firestrom

Xpontaneus Combustion: not phoenix

Resident: oh

Xpontaneus Combustion: firestrom is an advanced viewer of the people who made phoenix

Xpontaneus Combustion: may be you can use the sl viewer or phoenix

Xpontaneus Combustion: I mean they are almost the same

Resident: ok

Resident: i need both of them

Xpontaneus Combustion: not

Xpontaneus Combustion: just one

Resident: witch is

Xpontaneus Combustion: well what ever you want

Xpontaneus Combustion: you should began to use SL viewer

Xpontaneus Combustion: then if you like then try another one

Resident: wats sl

Xpontaneus Combustion: Second Life viewer you can use that one

Resident: yes

Xpontaneus Combustion: did you tried ?

Resident: im use scond life

Resident: can u hel[p me fix this pink probloum

Xpontaneus Combustion: yes you can fixed

Xpontaneus Combustion: if you use another viewer

Resident: ok

Resident: tell me wat to do to fix this pink thang on second life

Xpontaneus Combustion: use another viewer

Xpontaneus Combustion: that’s my suggestion

Xpontaneus Combustion: phoenix or second life viewer

Resident: ok

Resident: can u link it to me

Xpontaneus Combustion: go to http://www.secondlife.com and find download

Xpontaneus Combustion: I think that the problem is with firestorm not your comptuer

Resident: is it second life vewer

Xpontaneus Combustion: yes

Xpontaneus Combustion: I had the same problem with firestrom

Xpontaneus Combustion: sometimes everything became “pink”

Xpontaneus Combustion: and it was the viewer not my computer

Xpontaneus Combustion: try another viewer, I think it will work

Resident: i did

Resident: nothing

Resident: same tyhang

Xpontaneus Combustion: mmmm but are you still using firestrom ?

Resident: no

Xpontaneus Combustion: well did you log off and log in again ?

Xpontaneus Combustion: you are still on sl

Resident: yea

Resident: yes

Xpontaneus Combustion: then log off and log on with the other viewer

Resident: wat u mean

Xpontaneus Combustion: you are still connected with firestorm

Xpontaneus Combustion: you need to log out of SL

Resident: ok

Xpontaneus Combustion: and log in with the other viewer

Xpontaneus Combustion: if you are still login with firestrom you will see the samething

Resident: ok

This is how the “Syndrome of Everything is Pink Purple” looks like:

“As you see you will see all is pink purple, but this is an issue that firestrom has with some graphics cards (Specially Ati-Radeon)”

I had this issue before but I couldn’t understand what its happening, until I search again on the web. Here is the answer  extracted from phoenix blog:

“Our release of 3.3.0.24880 had a bug which caused the viewers screen to be pink for a small number of our users. The issue was present mostly for users with ATI 3000-5000 series video cards on windows operating systems.

We have implemented a hotfix for the pink screen issue and updated our windows download on the site to version 24882. If you were experiencing the pink screen problem we invite you to download and install this new version from the download links. This will resolve the pinkness issue.”

For those of you who has this problem, just report the issue to Phoenix Developers and they will fix it as soon as possible. Anyway, remember that sometimes this takes time, it is not easy to do. What you can do is to use another viewer  while firestorm get this issue fixed.

P.D: Yes, I help people inworld but with things I know, like how to solve problem with viewers in SL!.

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